Complete guide to monitoring & observability for ViciDial and Asterisk. 20 in-depth tutorials covering everything from basics to advanced production setups.
Build a complete VoIP monitoring stack in Docker: Grafana dashboards, Prometheus metrics, Loki logs, Homer SIP capture, and Smokeping latency graphs.
A production-grade Python exporter that bridges Asterisk AMI and ViciDial MySQL into Prometheus metrics for real-time VoIP monitoring.
Monitor ring group calls in real time with a PHP log parser and MySQL, so you see missed after-hours calls before the customer complains.
Route inbound calls to the right agent queue in real time, auto-resolve carrier codec errors, and reduce mean time to recovery (MTTR) by 60% with Claude-powered incident detection in ViciDial.
Detect poor call audio in seconds by measuring speech intelligibility and voice activity during ViciDial recording post-processing.
Carriers hang up calls mid-conversation with no reason code: identify the SIP BYE trigger and the Q.850 cause that hides it using Homer packet capture and Asterisk logs.
Capture every SIP packet and RTP stream from Asterisk: detect call quality failures, codec mismatches, and dropped audio before agents report silent calls.
Remove dead or stale leads, reset call status, and purge list data without corrupting your database or breaking active campaigns.
Remote agents hear AI responses cut off mid-sentence, dropped calls fail to transfer to voice bots, and call recordings show no agent audio: fix agent codec mismatch, RTP stream misconfiguration, and VICIDIAL_AGENT permission gaps.
Extract and analyze call records from Asterisk and ViciDial in seconds on 1GB RAM by switching from SQL to column-oriented format.
Uneven agent workload and call abandonment happen when rank distribution is misconfigured: fix queue strategy, agent status routing, and load-balancing weights to match your team size and call volume.
Agents stuck in LAGGED status show no calls, drop inbound traffic, and fail to reconnect: identify the socket, session, and database state causing the freeze in under five minutes.
Diagnose packet loss, jitter, and latency causing one-way audio and dropped calls using Smokeping graphs and RTCP statistics parsed from Asterisk logs.
Background noise, echo, and DTMF artifacts plague inbound and outbound calls in ViciDial: implement RNNoise preprocessing to restore call clarity without codec changes.
False Answer Supervision means your carrier answers calls that no human ever picked up, then bills you for them. You can catch it with CDR queries, a duration histogram, and one SIP capture. I hunt for it on a production campaign where two carriers run a 50/50 split on identical traffic, so every metric below comes with a built-in control group.
Deploy node_exporter, promtail, heplify, and a custom Asterisk exporter to distributed VoIP servers from a central monitoring host via SSH.
Build a multi-tab PHP dashboard for VoIP ops: Homer SIP traces, ViciDial stats, call quality analysis, and server health in one place.
A systematic 7-step diagnostic procedure for Asterisk and ViciDial: from "calls are failing" to root cause without guessing.
Master the complete workflow for analyzing Asterisk Call Detail Records in production ViciDial environments—from database queries to real-time metrics and automated reporting.
Learn how to deploy enterprise-grade monitoring for your Asterisk/ViciDial system using SNMP, Nagios, and Zabbix to track calls, channels, and system health in real-time.